No Money to Fix Terror Victim’s Wheelchair
This is but one of countless cases of heartless, abusive, indifferent and mal-feasant treatment of clients by bureaucrats in the local branches of Bituach Leumi.
About 3 weeks ago, I read that the two existing NII call centers in Dimona and Rehovot are on the chopping block, with some 64 workers soon to be dismissed.
These personnel are by far consistently the most courteous, professional people that I have dealt with in any Israeli government office, medical office, etc. which I have dealt with in Israel over the 6 1/2 years since my Aliyah.